The Clinical Assistant EPCU provides essential operational support to the clinical team by ensuring the smooth execution of study-related activities and maintaining optimal participant experience throughout the clinical trial process. This role encompasses comprehensive support across multiple operational areas, contributing to the overall efficiency and quality of clinical research activities. The Clinical Assistant EPCU is responsible for managing participant services including the timely distribution of food and beverages to study participants while maintaining the cleanliness and organization of catering facilities. Additionally, this position coordinates reception operations to ensure seamless participant flow and provides critical ward support through the proper receipt, handling, and organization of consumables and medications required for study conduct.

Key Accountabilities:

Kitchen Area

• Distribute food and beverages to study participants according to study protocol and internal requirements

• Supervise volunteers during meal times, assisting them with catering requirements as required

• Ensure that the meals are distributed as per protocol time

• Document meals and beverage start and stop times when required by a study

• Document beverages distribution times and provided volumes as per source data agreement

• Weigh food before and after when demanded by the study protocol

• Estimate percentage consumption when required by protocol

• Store food and beverages according to individual storage requirements

• Perform quality controls on expiry dates of stored food and drinks

• Clean and maintain kitchen and equipment

• Coordination and ordering food from caterer for volunteers in cooperation with the study team

• Oversee staff kitchen areas and maintain stock levels as required

• Hospitality set-up and oversee food orders

• Other tasks in the opinion of the manager and as required by the EPCU Operations

Reception Area

• Grant access, receive and discharge of volunteers, visitors, suppliers etc.

• Mediate between volunteers, assistants and physicians

• Information service for volunteers and visitors

• Maintain the visitor Logbook; hand-out visitor cards

• Accept and distribute shipments and deliveries.

• Money change and maintenance of the cashier

• Petty cash payment to volunteers

• Handout remuneration checks to volunteers

• Arrangement of volunteers promenades

• Printing and handout of subject cards

• Making appointments with subjects for re-test

• Other tasks in the opinion of the manager and as required by the EPCU Operations

Ward Area

• Receipt and storage of all incoming goods directly from the delivery companies

• Receipt of study medication provided by pharmacy

• Controls of all incoming goods against the order

• Arranges the transfer of all incoming goods to the requesting department/storage

• Organizes the storage for clinical goods and consumables

• Maintains the stock of consumables and stationery in accordance with the business needs and the stocking plan on an ongoing basis

• Identifies unused and expiring goods and ensures circulation of those before new orders are sent out

• Labeling of blood collection and urine collection tubes

• Weekly check of emergency bells and ward mobile phones

Skills:

• Basic English knowledge

• Computer Skills (Windows Office)

• Ability to work under pressure and perform different tasks in times with a higher workload

• Ability to work in shifts (early, late)

• Ability to work on weekends and holidays

• Good communication skills

Knowledge and Experience:

• Experience in restaurant or a canteen or equivalent / Experiences in office administration or reception / Experiences in hospital or medical surgeries

Education:

• Graduated Secondary School as a minimum requirement