The Associate Site Payment Lead is an individual contributor in the Investigator Payments Office, focused on delivering across their assigned tasks and responsibilities for assigned studies. Responsible for coordinating with the team members and their activities across studies, liaising with the project teams to ensure the site payments are effectively managed; and is overall accountable for the managing tasks for assigned studies.

Working independently and reliably showing a level of ownership, and diligence to the collection, validation, and analysis of project related data. Expected to analyze operational information of various sources including the contractual agreements between the sponsor, participating institutions, and investigators. This may also include tasks to support setup and modifications within the investigator payment system for expenses aligned to budget templates.

Key Accountabilities

• Accountable for Investigator Payment Office related queries on assigned studies and point of contact for project teams with guidance where required

• Proactively and effectively solves customer problems and accepts responsibility for actions.

• Work closely with Project Leadership, Global Site Contracts, eClinical Business Implementation, Global Clinical Operations, and other internal Investigator Payment Office team members to obtain additional information required to perform tasks, when applicable

• Prepare and follow-up on audits/inspections

• Proficient knowledge of clinical trial pricing/budgeting tools and how to reflect operational changes within the tools

• Thorough knowledge of Parexel’s SOPs, Operational Guidelines and Work Instructions procedures

• Complete routine administrative tasks in a timely manner (e.g. timesheets, metrics, and expenses)

• Understanding of the set-up and payment process; including ability to analyze basic agreements

• Participate as a representative of the Investigator Payment team in study start-up meetings, including payment strategy meetings, to ensure initial funds setup requirements are documented for seamless payment processing

• Collection of information from all teams/systems/tools wherever needed on a timely and proactive basis

• Keeps internal and external team members aware of site payment status and issues

• Accurately authorize study setups before starting payments

• Resolve second line helpdesk issues for assigned portfolio

• Assist in the preparation of project status reports as needed

• Works with IFA and project team to ensure appropriate funding prior to administering payments

• Proactively participates in Project Strategy Meetings (PSM), providing input to payment strategy planning for incoming studies

• Compliance with the Investigator payment timelines as per the contractual terms

• Resolve payment discrepancies to ensure accurate processing of payments

• Provide payments reports for assigned projects to customers as requested

Skills:

• Excellent interpersonal, verbal, and written communication skills

• Ability to make decisions and advise other staff even in ambiguous situations

• Strong customer focus, ability to interact professionally

• Patient, Quality and Client focused approach to work

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

• Expert in using MS Excel for spreadsheet analysis

• Expert in using of MS Outlook, Teams, PowerPoint and Word

• Analytical mind with strong attention to detail

• Delivers standard/typical work deliverables without issues

• Understands fundamentals of CRO industry and how Investigator Payments influence in the organization

Knowledge and Experience:

• 3+ years’ experience is preferred within a Clinical Research Organization; Business; Finance/ Accounting; or other comparable experience

Education:

• Advanced to excellent English & French

• Minimum Bachelor’s degree or equivalent degree