Qualifications:

• BS/MS degree in Computer Science, Engineer, or a related degree

• 3-5+ years working in a technical leadership/managerial role with IT Operations

• Highly organized and have clear, concise communication skills.

• Ability to function in a Global organization with a flexible and dynamic team environment.

• Experience working on capturing operational metrics and reporting KPIs to upper management.

• Operating System Engineering Experience (Windows & Linux)

• Experience in Active Directory and all related services (GPO, DNS, DHCP)

• Experience with the complete server lifecycle (build, support/maintain, retire)

• Experience with OS patch management and vulnerability remediation.

Key Accountabilities: 

• Responsible for technical management, operation, and maintenance of Server OS Infrastructure

• Defines, reviews, and maintains hardware/software technical standards, especially related to installation, configuration, management, and maintenance of systems.

• Create and maintain SOPs, WIs, and other documentation to ensure operational consistency.

• Conduct research on industry trends, emerging technologies, software, and systems products to justify recommendations and to support purchasing efforts.

• Keeps IT management abreast of any changes across multiple technologies which may impact business decisions.

• Mentor junior staff members to promote standardization and project initiatives / Provide orientation and training.

• Technical escalation point of contact for technical issues from associated IT teams and members

• Ensures the stability, integrity, and efficient operation of systems that support core organizational functions.

• Monitors key system parameters to ensure optimum performance and maximum system uptime is being maintained for essential systems.

• Required to manage an on-call rotation and be an escalation point of contact.