Responsible for a range of support and analysis activities specific to funds setup, payment processing, system upgrades, reporting and helpdesk inquiries. The Site Payment Analyst I is looked to as being a system expert with the ability to troubleshoot issues which may arise during study conduct. The Site Payment Analyst is also responsible for helping with user acceptance testing and upgrades working with our outside vendor and internal IT teams. Additionally, the Site Payment Analyst I will assist with work instructions and Standard Operating Procedures as it relates to the Site Payment Services.  

Works independently and showing a level of accountability, they can communicate with various internal and external functions as a strong support for the management team within the Site Payment Services. As a dedicated team player, they may lead workstreams on special assignments or process improvement initiatives; provide training to staff within SPS; take on the more challenging and complex assignments; and provide initial subject matter expertise and support to members of the Site Payment Services.

Key Accountabilities:

Overall Accountabilities:

• Work closely with project teams and other internal departments, including but not limited to SSU/Site Contracts, Accounts Payable and Accounts Receivable / Billing.
• Participate as a representative of the Investigator Payment team in study start-up meetings, including payment strategy meetings, to ensure initial funds setup requirements are documented.
• Review and understand budget details within sponsor and site contracts to assist with fund setup requirements.
• Create and review metrics on fund setup productivity and helpdesk inquiries and provide reporting to management team.
• Assist with performing periodic quality control reviews on completed fund setup requests.
• Assist with inquiries and resolution specific to site payment inquiries/disputes and issues related to fund setup activity, ensuring timely escalation if applicable.
• Assist with obtaining documentation required to complete funds setup requirements.
• Provide support to the Investigator Payments and Analytical teams.
• Provides supporting documentation to auditors as necessary.
• Create reports for the Site Payment Services management team.

End to end management of Investigator Payments (if applicable):

• Keeps internal and external team members aware of site payment status and issues.
• Assign and ensure closure of helpdesk issues for assigned portfolio Assist in the preparation of project status reports as needed.
• Works with IFA and project team to ensure appropriate funding prior to administering payments.
• Proactively participates in Project Strategy Meetings (PSM), providing input to payment strategy planning for incoming studies.
• Troubleshooting system issues when presented.
• Resolve payment discrepancies to ensure accurate processing of payments.
• Provide payments reports for assigned projects to customers as requested.

Skills:

• Excellent interpersonal, verbal, and written communication skills.
• Leadership skills that include the ability to work with a virtual team across locations and cultures.
• Ability to make decisions and advise other staff even in ambiguous situations.
• Ability to conduct root cause analysis in problem solving and process development.
• Strong customer focus, ability to interact professionally.
• Patient, Quality and Client focused approach to work.
• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail.
• Expert in using MS Excel for spreadsheet analysis.
• Expert in using of MS Outlook, Teams, PowerPoint, and Word.
• Analytical mind with strong attention to detail.
• Commitment to high quality work and consistent performance.
• Comfortable with working in a decentralized matrix environment and being a conversant team player.
• Delivers standard/typical work deliverables without issues.

Knowledge and Experience: 

• Medidata Site Pay experience preferred but not required.
• Oracle experience preferred but not required.
• 5+ years’ experience are preferred within a Clinical Research Organization; Business; Finance/ Accounting; or other comparable experience.

Education:

• High school diploma and 3+ years relevant work experience required.
• A bachelor’s degree in accounting, Business Administration, or related field; or equivalent combination of education plus moderate, progressive financial experience preferable within a CRO or service industry preferred.